{"id":76,"date":"2026-05-05T12:58:49","date_gmt":"2026-05-05T10:58:49","guid":{"rendered":"https:\/\/dev.digido.at\/?page_id=76"},"modified":"2026-08-03T10:58:56","modified_gmt":"2026-08-03T08:58:56","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.digido.at\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"et_pb_section_0 et_pb_section et_section_regular et_flex_section\">\n<div class=\"et_pb_row_0 et_pb_row et_flex_row\">\n<div class=\"et_pb_column_0 et_pb_column et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_heading_0 et_pb_heading et_pb_module et_flex_module\"><div class=\"et_pb_heading_container\"><h1 class=\"et_pb_module_header\"><h1 class=\"digido-hover-title\">FAQs<\/h1><\/h1><\/div><\/div>\n<\/div>\n\n<div class=\"et_pb_column_1 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>Do you have any questions? <br \/>\nIn our FAQ section, you'll find quick answers to common questions and important information.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_section_1 et_pb_section et_section_regular et_flex_section\">\n<div class=\"et_pb_row_1 et_pb_row et_flex_row\">\n<div class=\"et_pb_column_2 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_heading_1 et_pb_heading et_pb_module et_flex_module\"><div class=\"et_pb_heading_container\"><h1 class=\"et_pb_module_header\">DIGIDO.ONLINE<\/h1><\/div><\/div>\n\n<div class=\"et_pb_code_0 et_pb_code et_pb_module\"><div class=\"et_pb_code_inner\"><div class=\"digido-faq\">\n    <details class=\"faq-item\">\n        <summary>\n            <span>I CAN'T LOG IN TO DIGIDO.ONLINE?<\/span>\n            <span class=\"arrow\">\u2197<\/span>\n        <\/summary>\n        <div class=\"faq-content\">\n            As a first step, please verify that the following information is correct:\n\n<ul>\n<li>Identification number (usually the Type 1-GLN)<\/li>\n<li>Email address (of the designated contact person)<\/li>\n<li>Password<\/li>\n<\/ul>\n\nIf you are the designated contact person and are still unable to log in, simply click \u201cRequest Password?\u201d in the login area.\n\nYou will receive an email with a link, and you can set a new password.\n        <\/div>\n    <\/details>\n\n    <details class=\"faq-item\">\n        <summary>\n            <span>AFTER LOGGING IN, I SEE AN EMPTY FORM<\/span>\n            <span class=\"arrow\">\u2197<\/span>\n        <\/summary>\n        <div class=\"faq-content\">\n            If you log in and do not see a menu immediately afterward, please close the entire browser. Then reopen the browser and log in again.\n\nPlease check your browser settings:\n      \n<ul>\n<li>Pop-ups<\/li>\n<li>Cookies<\/li>\n<li>Clear cache<\/li>\n<\/ul><\/div>\n    <\/details>\n\n    <details class=\"faq-item\">\n        <summary>\n            <span>MY COMPANY DATA IS DIFFERENT FROM WHAT'S ON DIGIDO.ONLINE?<\/span>\n            <span class=\"arrow\">\u2197<\/span>\n        <\/summary>\n        <div class=\"faq-content\">\n            Since the DiGiDO.Web Solution uses the same database as Altauto.at and Abfallmanagement.at, there may be discrepancies between the company data in DiGiDO.Online and in the DiGiDO.Web Solution. For this reason, please do not change general information such as company names, addresses, or similar details. However, you can add additional information.\n        <\/div>\n    <\/details>\n  \n      <details class=\"faq-item\">\n        <summary>\n            <span>I'VE REGISTERED, AND NOW MY COMPANY INFORMATION IS CHANGING\u2014WHAT DO I NEED TO KEEP IN MIND?<\/span>\n            <span class=\"arrow\">\u2197<\/span>\n        <\/summary>\n        <div class=\"faq-content\">\n            If you have registered with an EDM-GLN, please first ensure that all company data in the EDM portal is correct.\n\nThe DiGiDO.Data Exchange database is synchronized with the EDM portal. An additional synchronization will be triggered at the time of activation to ensure that all company information and locations in the EDM portal are up to date.\n\nIf any company information changes after activation, you can also correct the following items yourself:\n<ul>\n<li>Contact person<\/li>\n<li>Company contact information (email address, phone number)<\/li>\n<li>Commercial Register Number<\/li>\n<li>Alternative billing address<\/li>\n          <\/ul>\n        <\/div>\n    <\/details>\n  \n      <details class=\"faq-item\">\n        <summary>\n            <span>I'D LIKE TO USE A LOCATION THAT DOESN'T EXIST IN EITHER THE EDM PORTAL OR THE WKO DATABASE\u2014WHAT DO I NEED TO DO?<\/span>\n            <span class=\"arrow\">\u2197<\/span>\n        <\/summary>\n        <div class=\"faq-content\">\n            If you need an additional location, you can add a Type 2 or Type 3 location at any time.\n\nYou can do this directly in the location overview.\n\nNOTE: Before you can use the location, you must have it activated. Please note that each activated location incurs a fee.\n        <\/div>\n    <\/details>\n\n<\/div><\/div><\/div>\n\n<div class=\"et_pb_heading_2 et_pb_heading et_pb_module et_flex_module\"><div class=\"et_pb_heading_container\"><h1 class=\"et_pb_module_header\">DIGIDO.DATA EXCHANGE<\/h1><\/div><\/div>\n\n<div class=\"et_pb_code_1 et_pb_code et_pb_module\"><div class=\"et_pb_code_inner\"><div class=\"digido-faq\">\n    <details class=\"faq-item\">\n        <summary>\n            <span>WAS KANN ICH MIT DEM DIGIDO.DATA EXCHANGE MACHEN?<\/span>\n            <span class=\"arrow\">\u2197<\/span>\n        <\/summary>\n        <div class=\"faq-content\">\n<p>The DiGiDO.Data Exchange is not a platform for entering or storing data. To use the DiGiDO.Data Exchange, you must first establish a connection to an ERP system.<\/p><p>To establish a connection to a system, you must\nfirst set up what are known as \u201cconnection passwords.\u201d You can do this\non DiGiDO.Online (DiGiDO\u2019s online portal).<\/p>\n        <\/div>\n    <\/details>\n\n<details class=\"faq-item\">\n        <summary>\n            <span>WHAT BASIC REQUIREMENTS DO I NEED TO FOLLOW?<\/span>\n            <span class=\"arrow\">\u2197<\/span>\n        <\/summary>\n        <div class=\"faq-content\">\n            To begin with, please make sure you have a stable internet connection.\n\nCheck the general settings in your browser (cookies, pop-ups, etc.).\n\nWe recommend using Google Chrome or Microsoft Edge to access our platforms.\n        <\/div>\n    <\/details>\n\n    <details class=\"faq-item\">\n        <summary>\n            <span>WHAT CAN I DO WITH DIGIDO.DATA EXCHANGE?<\/span>\n            <span class=\"arrow\">\u2197<\/span>\n        <\/summary>\n        <div class=\"faq-content\">\nThe easiest option is to download it directly using a browser.<br>After opening the URL: <span style=\"color: #009252;\"><a href=\"https:\/\/soap.digido.at\/v15\/?wsdl\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"color: #009252;\">soap.digido.at\/v15\/<\/a><\/span>\u00a0you can download this page's certificate directly using your browser's features.\u00a0\n        <\/div>\n    <\/details>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-76","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.digido.at\/en\/wp-json\/wp\/v2\/pages\/76","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.digido.at\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.digido.at\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.digido.at\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.digido.at\/en\/wp-json\/wp\/v2\/comments?post=76"}],"version-history":[{"count":25,"href":"https:\/\/www.digido.at\/en\/wp-json\/wp\/v2\/pages\/76\/revisions"}],"predecessor-version":[{"id":2749,"href":"https:\/\/www.digido.at\/en\/wp-json\/wp\/v2\/pages\/76\/revisions\/2749"}],"wp:attachment":[{"href":"https:\/\/www.digido.at\/en\/wp-json\/wp\/v2\/media?parent=76"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}